f l
I am a Chagee premium member and patronise many outlets, but this outlet is so bad it deserves a review from me. It was 8.50pm on 3 October 2025, I waited very long (about 30 min) for my order which was one drink only. They gave me my drink …
Location: 20-02, MB-10A Level B1, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor Darul Ta'zim, Malaysia
Floor 10 · Johor Bahru City Square
Based on 598 Google reviews
Based on customer ratings
Based on customer ratings
f l
I am a Chagee premium member and patronise many outlets, but this outlet is so bad it deserves a review from me. It was 8.50pm on 3 October 2025, I waited very long (about 30 min) for my order which was one drink only. They gave me my drink …
Dhania Ellsha bt Abdullah
I had a very bad experience at Chagee Johor Bahru City Square. The waiting time was unbelievably slow, around 3 to 4 hours just to get our drinks. This is totally unacceptable for a beverage shop. …
Loh Mei Kee
Very disappointing service experience at CHAGEE – Johor City Square I rarely leave negative reviews, but my experience at this outlet was extremely …
Alexandre Beaulac
Although it's tasty, worst experience and time wasting. No wonder it has bad reviews. nb. They want you to order through the app so if you want a refund, they don't …
CHAGEE Express City Square,JB
Chagee Express storefront
A modern café entrance with illuminated signage reading 'CHAGEE EXPRESS' above the counter. The logo features a red circular emblem with a stylized woman's face. Behind the counter, staff are working; customers are seated inside or waiting. A wooden slatted facade frames the entrance. Digital screens display promotions like 'GET 50% OFF' and 'EARL GREY'. No menu boards are visible on the shop front itself.
Sanoook Kitchen storefront
Modern restaurant entrance with illuminated 'SANOOK KITCHEN' sign above the counter. Interior features wooden tables, hanging pendant lights, and a service counter with staff. A small plant display is at the front. No menu board or printed material is visible.
Chagee Express storefront
Storefront with illuminated sign reading 'CHAGEE EXPRESS' and a red circular logo featuring a stylized woman's face. Above the counter, there are three digital screens displaying promotional content including an exclusive one-day gift, Chagee signature shoulder bag, and brewing tea options. The interior shows staff and equipment behind the counter.
Chagee Express storefront
Modern interior-facing storefront with wooden paneling and illuminated signage displaying 'CHAGEE EXPRESS' and a red circular logo featuring a stylized woman's face. Behind the counter, staff are visible working. Digital screens above display promotional content including 'BEST-TEA BUNDLE'. A fan is mounted on the wall to the right.
Coffee Shop Entrance
Modern storefront with wooden paneling and a circular logo featuring a stylized face on the pillar. The counter area is visible inside, showing coffee machines, cups, and a sign that reads 'CHAGEE EXPRESS'. A small wooden stool stands beside the pillar.
Chagee Drink with Lemon and Lime
A close-up shot of a tall, clear plastic cup filled with a golden-brown beverage, ice, and garnished with a slice of lime. The cup features a red circular logo with a woman's profile and the text "CHAGEE" above Chinese characters. Two lemon slices are placed on a moss-covered surface in front of the cup, with a blurred green background.
Grapefruit Tea
A tall plastic cup filled with a yellow beverage, ice, and a slice of grapefruit. The cup has the logo "CHAGEE" printed on it. The drink is placed on a moss-covered rock with lush green foliage in the background.
Coffee cup with logo
A white coffee cup with a blue sleeve featuring a circular logo with the word "CHAGEE" in the center. The logo also contains images of a ship, elephants, and floral elements. The cup is placed on a moss-covered surface with a blurred green background.
Coffee cup with dates and lantern
A blue and white patterned coffee cup with a black lid sits on a woven placemat. To the left, a small plate holds several dates. To the right, a decorative golden lantern is lit, casting a warm glow. A wooden chair is visible in the background.
Chagee beverage
A Chagee iced drink in a branded cup with lid and biodegradable straw on a white table surface. Background includes a small white device and partial view of a printed item with Chinese characters.
Tea Shop Counter Interior
Interior view of a tea shop counter with staff wearing masks preparing drinks. Behind the counter are stacked paper cups, a cash register, and promotional screens displaying product imagery and brewing tea instructions. Customers are present at the counter.
Hand holding Chagee cup
A hand holds a paper cup with the brand name 'CHAGEE' and 'YUNNAN' printed on it, featuring black-and-white illustrated designs including a red circular logo of a woman's face. In the background, two silver laundry machines are visible against a white wall with partially visible blue signage. The floor is grey tiled.
Chasee Tea Shop Interior
Interior view of a tea shop counter with staff wearing masks and caps preparing drinks. Behind the counter are three digital screens displaying promotions: 'GET 50% OFF FOR YOUR FIRST DRINK OF CHASEE APP', a QR code, and a promotional image of a person holding a tea cup. The walls have wooden paneling. On the counter, there are stacks of disposable cups, straws, paper bags, and a black machine. In the background, other shoppers can be seen in an adjacent area.
Hand holding branded cup lid
A close-up photo of a hand holding a white circular lid with gold lettering that reads 'CHAGEE' and Chinese characters below it. The background shows a brick wall and tiled floor, suggesting an indoor setting.
Coffee Shop Interior
Interior view of a coffee shop counter with staff preparing drinks. Large digital screens display promotional content for artisan tote bags. Counter holds stacks of cups, stirrers, and disposable cutlery. A sign reads 'Not Satisfied? We'll remake it for you.' Background shows other dining areas and an adjacent store labeled 'S.D.S.'
Chagee Prosperous Blooms Menu Board
A framed promotional poster for Chagee's new 'Prosperous Blooms' tea series displayed on an easel stand. The poster features three drink options: Camellia Oolong Pure Tea (12.9), Camellia Oolong Milk Tea (14.9, 16.9), and Camellia Oolong Tea Macchiato (14.9). A note mentions a cheese top option and a promotion for spending RM30+ to receive a limited edition 2023 Chagee Angpao. The design uses red background with floral imagery and the brand logo.
Hand holding beverage cup inside café
A hand holds a dark blue paper coffee cup with "CHAGEE" branding in the foreground. Behind it, a modern café interior is visible: stainless steel counter, digital screens displaying promotional content (including a close-up of a drink), and an employee in a black apron working behind the counter. The lighting is bright, typical of commercial interiors.
Hand holding beverage cup
A person holds a transparent plastic cup with a white lid and straw, wrapped in an orange sleeve featuring the word 'CHAGEE' and decorative illustrations. The background shows a blurred indoor shopping mall environment with people walking by and bright lighting. No shop front or menu is visible.
Hand holding Chagee drink on escalator
A person holds a branded disposable cup with a straw, featuring black-and-white illustrations and the word 'CHAGEE' on a dark band. The background shows an escalator with yellow safety lines and blurred storefront signage in the distance.
Hand holding Chagee drink
A person holds a Chagee branded cup with black and white illustration design featuring a red circular logo of a woman's face. The background shows an indoor setting with a counter, blurred staff, and kitchen equipment. The environment appears to be a beverage shop interior.
CHAGEE EXPRESS storefront interior
Interior view of a food court with customers at the CHAGEE EXPRESS counter. The sign is illuminated above the counter with a red circular logo featuring a stylized face. Customers are standing or walking nearby; one person holds a white tote bag. A wooden pillar stands to the left, and digital screens display images behind the counter. The floor is dark tiled, ceiling lights are on, and other restaurant areas are visible in the background.
Hand holding a branded beverage cup
A person holds a green-themed disposable cup with cartoon character design featuring 'CHAGEE | POP MART HACIPU' branding. The cup has a white lid and is held against a background of red brick wall and grey floor. A partially visible cardboard box labeled '养发餐' sits in the background.
Chagee Express storefront interior view
Interior shot of a Chagee Express shop with customers waiting in line at the counter. The store features wooden paneling and a prominent red circular logo above the name 'CHAGEE EXPRESS'. A staff member is behind the counter, and a customer holds a clear plastic bag. A promotional sign on an easel advertises best sellers and a 50% off offer.
Coffee Shop Counter Interior
Interior view of a coffee shop counter with two staff members wearing caps and aprons working behind the counter. A digital menu board is mounted above the counter displaying beverage options. Several promotional posters are placed on the counter surface advertising deals like '50% OFF' and 'NOT YOUR CUP OF TEA?'. A bright orange suitcase is partially visible in the foreground. The counter has a dark wood-grain finish, and the ceiling features recessed lighting. No exterior storefront or signage is visible.
Chagee branded bag held by customer
A hand holds a blue and white patterned paper bag with the Chagee logo prominently displayed in the center. The background shows an indoor setting with a counter, stacked cardboard cups, and staff working behind the counter. A screen is visible on the wall displaying promotional content. There are printed materials on display stands nearby.
Hand holding Chagee Express drink
A hand holds a Chagee Express beverage cup in front of the store counter. The background shows the illuminated 'CHAGEE EXPRESS' sign above the counter, with digital screens displaying promotional content. Customers are visible behind the counter, and the interior ambiance includes wooden paneling and typical café lighting.
CHAGEE branded merchandise
A paper cup with CHAGEE logo and a matching shopping bag featuring a large red flower design are placed on a wooden table. Both items display the brand name 'CHAGEE' and Chinese characters '霸王茶姬'. The setting appears to be indoors, likely within a store or café.
Coffee Shop Counter Interior
Interior view of a beverage counter with staff and customers. A large digital screen displays promotional content for 'Green Grape Milk Tea' and new user offers. The counter has branded equipment and a water bottle on the surface. Customers are seen ordering, one wearing a hijab.
People holding beverages at a café
Three hands are shown holding disposable cups with branded designs, including one orange drink and two blue-patterned drinks labeled 'SCHAGEE'. The setting appears to be indoors in a busy area, possibly a café or food court, with blurred background figures and a person holding a camera on the left.
Interior of beverage shop
Busy interior with staff in black uniforms handling cups; stacks of branded paper cups on counters; customers waiting or being served; cardboard box labeled 'Professional Full Cream Milk'; digital screens displaying promotional content like 'TEAR & WIN' campaign; wooden paneling walls; overhead lighting; visible exit sign and store signage in background.
Chagee Cup
A disposable beverage cup with black-and-white illustration design, featuring the word 'CHAGEE' on a dark band. The cup has a black lid with a straw and a small white label sticker. It sits on a light-colored countertop in an indoor setting with blurred background elements including kitchen appliances and a sink.
Hand holding a Chaee My Express drink
A person holds a plastic cup with a black lid and straw containing a yellowish beverage labeled 'LARGE LESS SWEET' from 'Chaee My Express Johor Bahru City Square'. The background shows people walking on a tiled floor, suggesting an indoor public space like a mall or airport.
Hand holding Chagee drink
A hand holds a plastic cup with a black lid containing an iced beverage. The cup features the Chagee logo (a stylized woman's face in red circle) and the brand name 'CHAGEE' along with Chinese characters below it. The background shows a tiled floor, suggesting an indoor setting.
Hand holding CHAGEE product box
A person holds a light blue rectangular box with an illustrated scene featuring cartoon characters around a house with fireworks. The word 'CHAGEE' is printed at the top of the illustration. In the background, part of a red box with partial text 'sweet Plu...' and a white table stool are visible.
Interior of a beverage shop
A modern interior with wooden paneling and a circular logo featuring a stylized face on the pillar. A staff member in black attire is behind the counter, which holds several large yellow bottles. Above the counter, digital screens display promotional content. The floor is tiled in dark grey, and other shoppers are visible in the background near a sushi stall.
Chagee branded bag
A blue and white patterned paper bag with black handles sits on a light wood table. The word 'CHAGEE' is printed in gold lettering at the center of the bag, surrounded by decorative floral and celestial motifs. In the background, a person wearing a dark apron is partially visible, along with stacked white cups on a shelf behind them.
Coffee Shop Counter Interior
Interior view of a coffee shop counter with stainless steel surfaces, stacked paper cups, digital screen, and beverage machines. A staff member is partially visible behind the counter. Promotional flyers are on display near the counter. Cardboard boxes are present in foreground.
Chagee branded merchandise
Two Chagee iced tea cups in a cardboard holder with matching branded tote bag behind them. The cups and bag feature the brand name 'CHAGEE' and Chinese characters '霸王茶姬'. The tote has a green checkered background with illustrations of teapots, mushrooms, and other whimsical elements.
Inside a shopping mall food court
Crowd of people waiting in line at CHAGEE EXPRESS counter; other food stalls like Little Anne's and SANOOK visible nearby; interior lighting, tiled floor, promotional posters on walls.
Shopping Mall Interior with Food Courts
Interior view of a shopping mall showing customers walking and queuing at food stalls. A CHAGEE EXPRESS storefront is visible with staff serving customers. Adjacent to it is a Sanok Kitchen advertisement featuring seafood bowl imagery. The area includes seating, greenery in planters, and other restaurant signs like 'CAFE' and 'Kopi'. No menu boards or printed materials are clearly legible.
Chagee storefront entrance
A brightly lit vertical sign with the brand name 'CHAGEE' in glowing blue letters alongside Chinese characters '霸王茶姬'. Above is a circular logo featuring a stylized woman's face on a red background. To the right, a cardboard cutout of a man in a suit stands next to a branded cup. The interior is partially visible through glass doors, showing seated customers and ceiling lights.
Branded Merchandise Bag
A reusable shopping bag with black-and-white line art design featuring traditional Chinese motifs, including a central red circular logo depicting a stylized female face with ornate headdress. Below the logo is the text '霸王茶姬' in white on a black band. The bag has white handles and appears to be held by someone's hand.
Chagee Promotional Displays
Two promotional stands on a counter. Left stand advertises 50% off first drink via Chagee app with QR code to download. Right stand promotes limited edition Tea Horse Road acrylic stand with two illustrated cups. Both displays feature ornate black-and-white floral and elephant designs, branded with 'CHAGEE' at the bottom.
Chagee Interior
Interior of a Chagee café with wooden ceiling beams, patterned floor tiles, and customers seated at tables. Staff are behind the counter, and digital screens display content above the service area. A large illuminated sign spells 'CHAGEE' on the wall. Promotional signage is visible near foreground seating.
Shop Counter Area with Promotional Materials
Interior view of a café counter with wooden paneling on the wall. A QR code sign labeled 'SKIP THE QUEUE' is mounted on the wood panel. On the counter, there are printed promotional cards offering '50% OFF'. Behind the counter, coffee dispensers and a digital screen displaying an advertisement are visible. The background shows seating areas and other shops in a mall environment.
Interior food court scene
A person wearing a black hijab sits at a table with a red-patterned surface, eating food while another hand holds a phone in the foreground. A coffee cup and paper bag are on the same table. In the background, other patrons walk or stand near a staircase leading to an upper level where a green-lit 'Kilgore' sign is visible. The area has white plastic stools, wooden paneling, and bright ceiling lights.
Chagee Fridge Magnet and Packaging
A hand holds a pink Chagee fridge magnet with paw print design and logo, in front of a branded paper bag featuring Chinese characters '霸王茶姬' and a red circular logo. The setting appears to be indoors on a white textured surface.
Chagee Products on Counter
A brown bottle and a paper cup with branded logo sit on a wooden counter next to a green shopping bag featuring the same logo. The background shows a modern kitchen interior with appliances and lighting.
Chase Express Interior
Interior view of a food service counter with staff wearing black uniforms and headscarves. A wooden cup holder displays branded cups and a water bottle sits nearby. The sign 'CHASE EXPRESS' is mounted above the counter in large letters. Staff are working behind the counter, one using a cash register. Background shows a shopping mall interior with signage like 'RESTORAN' and 'COUNTER'.
Tea Shop Interior
Interior view of a tea shop with wooden paneling, staff wearing masks and aprons preparing drinks at the counter. A customer stands nearby. Digital screens display promotional content. Signage includes 'Skip The Queue' QR code and discount offer.
Coffee Shop Interior
Staff wearing uniforms and caps are behind a counter with coffee equipment and branded merchandise. Digital screens display menus and promotions. The interior has wooden paneling and modern lighting. Promotional materials include QR codes and posters advertising 'Hojicha Genma Milk Tea' and a 50% discount offer.